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JK-IGRAMS: New grievance redress system unveiled in J&K


Jammu and Kashmir Lieutenant-Governor (L-G) Manoj Sinha has launched the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JKIGRAMS), in a bid to create an interface with the public and focus on governance issues in the Union Territory.


  • The system is being launched on a pilot basis in three districts — Jammu, Srinagar, and Reasi — and will gradually be rolled out in the remaining districts by October 2. It will replace the current portal that was launched in 2018.
  • JK-IGRAMS will make the existing mechanism more robust and efficient. There will be a minute by minute status update of the grievances on the portal.
  • District Collectors and Deputy Commissioners will be the primary nodes for receiving, disposing and monitoring grievances.


  • Centralised Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).
  • CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24×7) basis to Ministries/Departments/Organisations who scrutinise and take action for speedy and favourable redress of these grievances.
  • Tracking grievances is also facilitated on the portal through the system generated unique registration number.